Frequently Asked Questions

General

How will I be notified of any updates in Enview Explore™?

What do the error codes mean, and how can they be resolved?

Where can I go/Who can I contact if my inquiry is not mentioned in this FAQ?


How will I be notified of any updates in Enview Explore™?

You can check out What’s New for details on new capabilities, enhancements, bug fixes, and more! When new changes are implemented, the What’s New icon in the left-hand navigation will be highlighted in red.

What do the error codes mean, and how can they be resolved?

For a list of error codes and troubleshooting steps, please refer to Troubleshooting. If additional support is required, reach out to your Enview contact or email us at support@enview.com.

Where can I go/Who can I contact if my inquiry is not mentioned in this FAQ?

You can reach out to your Enview contact for any further inquiries. Additionally, you can reach us at support@enview.com.

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Data Transfer

Can I upload multiple datasets simultaneously?

What is the maximum file size I can upload at once?

What file types can be uploaded?

What file types can be downloaded?

Can I log out while I have a dataset that is still “waiting for the upload validation to complete” after the initial files are uploaded?


Can I upload multiple datasets simultaneously?

Yes, you can! While one dataset is uploading, you may close the window and the process will continue in the background; this allows you to begin another upload. However, this window is the only place you can cancel or retry a per file upload in the instance of an error. Closing it while the process is running will prompt a warning.

What is the maximum file size I can upload at once?

Each user has a defined limit for LiDAR data uploads, which can be viewed in the Create a new dataset window. If the limit is approached or reached, you can remove datasets from your list to clear space in the quota. If you need additional storage, reach out to your Enview contact for options.

For better storage practice and processing, you’re encouraged to convert files to .laz and upload multiple smaller files. When uploading other data onto the map using the drag and drop option, there is a 20MB limit.

What file types can be uploaded?

The following can be uploaded as a dataset:

  • LiDAR point cloud files (.las/.laz)
  • raster imagery files (.tif/.tiff/.tfw)
  • vector files (.shp/.geojson)

For more details, visit the Datasets section in our Product Manual.

What file types can be downloaded?

The Dataset Overview page can be used to download the dataset types listed below. Note that Z14 tiles represent Zoom Level 14. For more details, visit the Datasets section in our Product Manual.

  • LiDAR point clouds (packaged as Z14 .laz tiles)
  • rasters (DSM, DEM, Hillshade, and select analysis outputs are currently available for packaging as Z14 .tif files)
  • vectors (Generate Structures and Feature Change outputs are currently available as .shp files)

Please note: For point cloud and raster datasets that were uploaded by the user, individual files can be downloaded in their source format without packaging.

Can I log out while I have a dataset that is still “waiting for the upload validation to complete” after the initial files are uploaded?

Yes the upload validation will continue to happen in the background whether you are still logged in or logged out of Enview Explore™.

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Spatial Reference

What is a Spatial Reference Identifier (SRID)?

What if I don’t know the Spatial Reference Identifier (SRID)?


What is a Spatial Reference Identifier (SRID)?

The SRID is a part of the spatial reference system’s database management. SRIDs are used to reference records in the database detailing the coordinate system metadata within the geospatial data. For example, SRID 4326 refers to the authority defined by European Petroleum Survey Group (EPSG) and has its own unique coordinate system attributes.

What if I don’t know the Spatial Reference Identifier (SRID)?

Enview Explore™ automatically detects the SRID upon completion of the data upload, so a manual input is not required in order to upload your data. If this step fails, you’ll receive an error message that specifies which map projection is indicated in the metadata. You’ll have the option of reingesting the dataset using the Update your Dataset window, which allows you to choose the correct SRID code from the drop-down list and rerun the processing. To do this, visit the Dataset Overview page and select Edit. For more detailed instructions on reingesting your data, you can check out the Data Upload Errors section on our Troubleshooting page.

If an SRID code is not detected after upload completion, an error message will notify the user that the software requires the user to select an SRID from the drop-down list for the horizontal datum. This requires that the user has knowledge of the SRID that the data was exported in. If you’re unsure, a good resource to determine the SRID is lasinfo by rapidlasso. Note that the vertical datum can also be added but is not required for the data upload step, and therefore won’t be the cause of these errors. More detailed instructions on how to use lasinfo are located in the Spatial Reference section of Troubleshooting.

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Visualization

What is the difference between 3D Smooth and 3D Terrain?

Which Enview Explore™ datasets can be visualized?


What is the difference between 3D Terrain and 3D Smooth?

There are two 3D map options available: 3D Terrain and 3D Smooth. When selecting the 3D Terrain option, there is a built-in DEM used when visualizing. When selecting the 3D Smooth option, flat ground with no known elevation is used in place of an elevation model. To see a side-by-side comparison of 3D Terrain and 3D Smooth, please check out the Map section of the Product Manual.

Which Enview Explore™ datasets can be visualized?

The dataset types listed below can be visualized on the Map page:

  • Point clouds (original and reclassified)
  • Vector files
  • Imagery rasters
  • Hillshade rasters
  • Change 2D Color rasters (produced during Topo Change)
  • Select analysis outputs

Extents shown in blue on the map preview (located on the Dataset Overview page) are a good indication of whether a dataset can be visualized, and clicking this map will open the dataset on the Map page. If the option to visualize any of these datasets is missing, the dataset was likely created before the functionality was enabled and needs to be reuploaded and/or rerun.

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